RETURNS POLICY

If you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution. Please reach out to our team at info@paletteplayground.com.au

Returns

Our returns period is valid for 30 days on arrival (60 days for manufacturing faults).

If you have ordered the wrong item, we can offer you a replacement or store credit once the item has been returned to us. The item must be in its original packaging and unused.

If you have changed your mind, we can offer you a replacement or store credit once the item has been returned to us. The item must be in its original packaging and unused.

If your product has incurred a manufacturing fault, we can offer you a replacement, refund or store credit once the item has been returned to us.

There may be certain situations where only partial refunds are provided (refer to 'Refunds' section below).

Refunds

Once your returned purchase is received and inspected by our Quality Assurance Team, we will notify you of our decision to process a refund.

Once your refund has been approved, it will be processed immediately and a credit will automatically be applied to your original method of payment.

Return Shipping

If you have ordered the wrong item or you have changed your mind, you will be responsible for shipping costs for returning your item and getting the replacement back to you. Shipping costs are non-refundable.

If your product has incurred a manufacturing fault we will cover the shipping of the replacement product back to you.

If you are shipping an item back to us we strongly suggest that you use shipping that is accompanied by a tracking number. Any lost returns are covered by the shipping carrier and not by us.

Warranty

Our products come with a 12-month warranty, however if you have any issues with your purchase we are happy to assess the item and provide a reasonable resolution. Where there is general wear and tear or signs of misuse on a product we do not guarantee that the products will be replaced or repaired.